TERMS & CONDITIONS

Effective Date: April 20, 2026 
Last Updated: April 20, 2026 

These Terms & Conditions (“Terms”) govern your use of the CleanFixers website, services, booking tools, communications, and related interactions with CleanFixers (“CleanFixers,” “we,” “our,” or “us”). By using our website, requesting information, booking a service, or communicating with us, you agree to these Terms.

If you do not agree to these Terms, do not use our website or services.

1. USE OF WEBSITE

You agree to use this website only for lawful purposes and in a way that does not violate the rights of others, disrupt the website, or interfere with our business operations.

You may not:
– Use the website for fraudulent, misleading, or unlawful purposes
– Attempt to gain unauthorized access to the website or related systems
– Interfere with the functionality or security of the website
– Copy, scrape, reproduce, or exploit website content for commercial purposes without our prior written consent
– Submit false, incomplete, or misleading booking or contact information

We may suspend or restrict access to the website if we believe misuse, abuse, fraud, or security risk exists.

2. SERVICES AND SERVICE AREA

CleanFixers provides residential cleaning-related services, subject to availability, staffing, scheduling, location, scope, and operational approval.

Service availability may vary based on:
– Location
– Home condition
– Requested service type
– Requested date and time
– Staffing capacity
– Safety considerations
– Access conditions
– Operational limitations

We reserve the right to decline, reschedule, limit, or cancel a booking request if a service request falls outside our service area, scope, standards, safety requirements, or operational capacity.

3. BOOKINGS AND APPOINTMENTS

Booking requests submitted through our website, forms, or communication channels are subject to review and acceptance.

A requested booking is not final until it is confirmed by our system or by CleanFixers.

You agree to provide accurate and complete information when booking, including:
– Name
– Contact information
– Service address
– Requested service type
– Relevant home details
– Access instructions where needed

If the information provided is inaccurate, incomplete, or materially misleading, we may reschedule, modify, or cancel the appointment.

4. PRICING AND ESTIMATES

Pricing shown on the website, in booking flows, in messages, or in estimates may be based on the information provided at the time of inquiry or booking.

Final pricing may be adjusted when reasonably necessary due to factors such as:
– Incorrect home size or condition
– Inaccurate service selection
– Excessive buildup, soil level, clutter, or conditions beyond normal expectations
– Additional time or labor required
– Add-ons requested
– Changes in scope
– Access delays or service complications

We aim to communicate pricing adjustments clearly when identified. We reserve the right to decline service if the actual conditions materially differ from the original booking information and no agreement on updated scope or pricing is reached.

5. PAYMENT TERMS

You agree to pay all charges associated with the booked service, approved add-ons, and any applicable authorized charges consistent with these Terms.

Payments may be processed through third-party providers such as Stripe or other payment processors.

Depending on our checkout and payment configuration, we may:
– Collect payment after service completion
– Require a valid card on file
– Preauthorize or validate a payment method
– Place a temporary hold
– Capture payment after the service is completed
– Charge approved add-ons, applicable fees, or authorized adjustments

You are responsible for providing a valid payment method and ensuring sufficient funds or credit availability.

If a payment fails, is reversed, is disputed without valid basis, or cannot be completed, we may suspend future service, seek updated payment, recover amounts due, or take other lawful steps to collect payment.

6. CANCELLATIONS, RESCHEDULING, AND ACCESS

We ask that clients provide as much notice as possible when rescheduling or canceling.

Any cancellation, rescheduling, late-change, lockout, or missed-appointment policy communicated during booking, on the website, by message, or by confirmation shall apply in addition to these Terms.

You are responsible for ensuring that our team can access the property at the scheduled time, including any necessary:
– Gate codes
– Door codes
– Lockbox instructions
– Alarm instructions
– Parking or entry instructions

If access is not available, delayed, unsafe, or materially restricted, we may shorten, reschedule, cancel, or treat the appointment as a missed visit, and applicable charges may apply where permitted and disclosed.

7. HOME CONDITIONS, SAFETY, AND CLIENT RESPONSIBILITIES

You agree to maintain a reasonably safe environment for service.

You are responsible for informing us in advance of relevant conditions, including but not limited to:
– Pets
– Biohazards
– Mold concerns
– Pest infestations
– Bodily fluids
– Sharp objects
– Unstable surfaces
– Construction dust or active renovation conditions
– Broken fixtures or hazardous conditions
– Security or access restrictions

We may decline, stop, limit, or reschedule service if we determine that conditions are unsafe, unsanitary beyond normal residential cleaning scope, potentially harmful, or outside the scope of the booked service.

8. SERVICE SCOPE AND LIMITATIONS

Service descriptions on the website are general summaries and do not create an unlimited obligation. Actual service scope depends on the booked service, time allocated, property condition, selected add-ons, and operational judgment.

Unless expressly included, our services generally do not include:
– Hoarding cleanup
– Biohazard remediation
– Crime scene cleanup
– Mold remediation
– Pest control
– Exterior window cleaning
– Heavy lifting
– Moving large furniture
– Cleaning in unsafe or inaccessible areas
– Specialized restoration work
– Delicate garment care
– Laundry beyond the stated add-on scope
– Any task requiring professional licensing outside our service category

Certain services or add-ons may include specific limits, minimums, or exclusions that are stated on the website, during booking, or in service communications.

9. PRODUCTS, SURFACES, AND SPECIAL CONDITIONS

CleanFixers aims to use methods and products appropriate for residential cleaning. However, some surfaces, finishes, materials, and conditions may carry inherent risk.

Clients are responsible for informing us of:
– Delicate materials
– Specialty surfaces
– Natural stone sensitivity
– Finish damage
– Prior damage
– Manufacturer restrictions
– Areas requiring special instructions

We are not responsible for damage resulting from pre-existing conditions, improper installation, manufacturer defects, normal wear, unstable items, hidden defects, or inaccurate information provided by the client.

If stronger professional-grade products are reasonably needed for buildup, grease, mineral deposits, or similar conditions, their use may occur as part of service delivery where appropriate.

10. SATISFACTION CONCERNS

If you believe there is a service issue, you should contact us as soon as reasonably possible after the service.

We may, at our discretion, review the concern and decide whether a corrective response, touch-up, partial adjustment, or other resolution is appropriate based on the circumstances.

A complaint does not automatically entitle a client to a refund, free service, or charge reversal.

11. COMMUNICATIONS, SMS, AND EMAIL

By contacting us or providing your phone number or email address, you consent to receive service-related communications from us, which may include:
– Booking confirmations
– Reminders
– Follow-ups
– Operational updates
– Payment-related notices
– Review requests
– Customer support messages

If you opt in to marketing communications, you may also receive promotional messages.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of promotional communications as described in the message or by contacting us. Even if you opt out of marketing messages, we may still send non-marketing service communications.

12. AI-ASSISTED COMMUNICATIONS AND CALL HANDLING

We may use current or future technologies such as:
– AI-assisted phone answering
– AI-supported lead intake
– Call routing tools
– Call recording tools
– Call transcription tools
– Chat automation tools
– CRM and workflow automation tools

Calls or messages may be monitored, recorded, transcribed, summarized, or processed by human or automated systems for scheduling, quality assurance, training, documentation, fraud prevention, dispute handling, customer service, and operational improvement, subject to applicable law.

Where required by law, additional notice or consent may be provided.

13. INTELLECTUAL PROPERTY

All content on this website, including text, branding, logos, graphics, layout, design elements, and original content, is owned by or used with permission by CleanFixers unless otherwise stated.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit website content without prior written permission.

14. THIRD-PARTY TOOLS AND SERVICES

Our website and operations may rely on third-party providers for hosting, analytics, booking, payments, CRM, messaging, chat, automation, and similar functions.

We are not responsible for outages, interruptions, delays, policy changes, or technical failures caused by third-party systems outside our reasonable control.

15. DISCLAIMER OF WARRANTIES

Our website, communications, and services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We do not guarantee:
– Uninterrupted website availability
– Error-free website performance
– Exact timing in all circumstances
– That every result will meet every subjective expectation
– That third-party tools will operate without interruption or error

To the fullest extent permitted by law, we disclaim warranties of any kind, whether express or implied, except as expressly stated by applicable law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, CleanFixers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of use, loss of opportunity, loss of profits, loss of data, or similar damages arising out of or related to the website, communications, booking process, or services.

To the fullest extent permitted by law, any liability arising from services or website use shall be limited to the amount actually paid by the client for the specific service giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CleanFixers and its owners, officers, employees, contractors, affiliates, and service providers from and against claims, liabilities, damages, losses, and expenses arising out of:
– Your misuse of the website
– Your breach of these Terms
– False or misleading information you provide
– Unsafe conditions at the property
– Your violation of applicable law or third-party rights

18. PRIVACY

Your use of the website and services is also subject to our Privacy Policy.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time. When we do, we will update the “Last Updated” date. Continued use of the website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

20. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles, except to the extent superseded by applicable federal or state law.

21. CONTACT

If you have questions about these Terms, contact:

CleanFixers
Email: hello@cleanfixers.com
Privacy Requests: privacy@cleanfixers.com
Website: cleanfixers.com