PRIVACY POLICY

Effective Date: April 20, 2026
Last Updated: April 20, 2026

CleanFixers (“CleanFixers,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request information, schedule or book services, communicate with us, or otherwise interact with us online or offline.

This Privacy Policy applies to cleanfixers.com and to related forms, booking pages, communications, customer service channels, marketing tools, and operational systems used in connection with our business.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Information You Provide Directly
When you fill out a form, request information, contact us, or book a service, we may collect:
– Name
– Email address
– Phone number
– Service address
– ZIP code
– Appointment preferences
– Service details
– Special instructions, notes, or access information
– Messages you send to us
– Any other information you voluntarily provide

B. Booking and Service Information
When you request or schedule a service, we may collect:
– Service type
– Frequency
– Appointment date and time
– Add-ons selected
– Home or property-related service details
– Booking history
– Rescheduling or cancellation information
– Internal service notes reasonably related to service delivery

C. Payment and Billing Information
Payments may be processed through third-party payment providers. We may receive limited payment-related information such as:
– Payment status
– Transaction identifiers
– Partial billing metadata
– Customer payment history related to services

We do not store full payment card numbers ourselves unless expressly stated at the point of collection.

If our payment flow allows it, we may request card authorization, place a temporary hold, validate a payment method, or capture payment after the service is completed, subject to our checkout configuration, payment processor capabilities, and applicable law.

D. Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:
– IP address
– Browser type
– Device type
– Operating system
– Referral source
– Pages viewed
– Session activity
– Clicks and general engagement data
– Date and time of access
– Approximate location derived from IP
– Cookie and tracking data

E. Marketing, Analytics, and Advertising Data
We may use analytics and advertising tools that collect information about website activity, lead behavior, and conversions, including tools such as:
– Google Analytics
– Google Ads tracking technologies
– Google tags or pixels, if enabled
– Meta Pixel
– Other remarketing, retargeting, attribution, or analytics technologies we may use now or in the future

These tools may collect information about page visits, interactions, conversions, and general campaign performance.

F. Communications Data
If you contact us by phone, SMS, email, contact form, chatbot, or other communication channel, we may collect:
– Communication content
– Contact details
– Message history
– Call logs
– Voicemail details
– Customer support records
– Delivery and interaction data for SMS and email communications

If we use AI-assisted phone answering, AI-supported communications, call transcription, or call recording tools, we may collect and process related communications for scheduling, customer service, quality control, training, documentation, analytics, fraud prevention, legal compliance, and operational improvement, subject to applicable law.

2. HOW WE USE INFORMATION

We may use collected information to:
– Provide, schedule, confirm, reschedule, and manage services
– Respond to questions, estimate requests, and customer service inquiries
– Send booking confirmations, reminders, follow-ups, and service-related notices
– Process or support payment-related activity
– Maintain customer and lead records
– Operate our booking, communication, and CRM systems
– Improve our website, offers, operations, and customer experience
– Analyze traffic, conversions, and advertising performance
– Run marketing, remarketing, and audience-building campaigns
– Request reviews or feedback
– Prevent fraud, abuse, misuse, or unauthorized activity
– Enforce our policies, agreements, and terms
– Comply with legal obligations and protect our business, team, customers, and rights

3. COOKIES, PIXELS, AND TRACKING TECHNOLOGIES

We and our service providers may use cookies, pixels, scripts, tags, and similar technologies to:
– Operate the website
– Remember preferences
– Measure website performance
– Understand user behavior
– Track advertising performance
– Improve campaigns and attribution
– Support analytics and remarketing

Some of these technologies may be set by us or by third-party providers such as analytics, advertising, booking, CRM, payment, chat, automation, or embedded-content providers.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

4. HOW WE DISCLOSE INFORMATION

We may disclose personal information to:
– Website hosting providers
– Booking and scheduling providers
– Payment processors
– CRM and customer management platforms
– Email and SMS service providers
– Analytics providers
– Advertising and social media platforms
– Automation and workflow tools
– AI communication or transcription providers
– Professional advisors, including legal, accounting, and insurance advisors
– Government authorities, regulators, law enforcement, or other parties when required by law or when necessary to protect rights, safety, or property
– Buyers, successors, investors, or affiliated parties as part of a merger, acquisition, financing, reorganization, or sale of business assets

We do not sell personal information for cash in the ordinary meaning of that phrase. However, some advertising, analytics, or remarketing practices may be treated as “sharing,” “targeted advertising,” or similar regulated activity under certain privacy laws.

5. SMS, EMAIL, AND MARKETING COMMUNICATIONS

We may send:
– Booking confirmations
– Appointment reminders
– Operational updates
– Follow-up messages
– Review requests
– Customer support communications
– Promotional or marketing messages, where permitted by law

You can opt out of promotional emails by using the unsubscribe link, where available.

You can opt out of marketing text messages by following the instructions in the message or contacting us directly.

Even if you opt out of marketing messages, we may still send service-related, transactional, or operational communications.

6. AI TOOLS, CALL RECORDING, AND FUTURE TECHNOLOGIES

To support business operations and customer experience, we may use current or future technologies such as:
– AI-assisted chat
– AI-assisted phone answering
– AI-supported lead intake
– Call routing or transcription tools
– Call recording tools
– Workflow automation tools
– CRM enrichment or customer support tools

If calls or messages are recorded, transcribed, or processed by AI-enabled systems, they may be used for scheduling, customer service, documentation, quality assurance, training, internal review, dispute handling, legal compliance, fraud prevention, and operational improvement, subject to applicable law.

Where required by law, additional notice or consent may be provided.

7. REVIEWS, TESTIMONIALS, AND FEEDBACK

If you submit a review, testimonial, survey response, or feedback, we may use that information for customer service, quality control, internal improvement, and marketing purposes, subject to applicable law and any permissions we request.

Please do not submit sensitive personal information in public reviews or open text fields unless necessary.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to:
– Provide services
– Maintain customer and operational records
– Complete transactions
– Handle disputes
– Enforce policies and agreements
– Meet legal, tax, accounting, insurance, or regulatory obligations
– Support legitimate business operations

Retention periods may vary depending on the type of information and the reason it was collected.

9. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

Our website and services are not directed to children, and we do not knowingly collect personal information directly from children without appropriate authorization where required by law.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the issue.

11. YOUR PRIVACY RIGHTS

Depending on where you live and which laws apply, you may have rights regarding your personal information, which may include the right to:
– Confirm whether we process your personal information
– Request access to certain personal information
– Request correction of inaccuracies
– Request deletion of certain personal information
– Opt out of certain targeted advertising or profiling activities
– Opt out of certain sale, sharing, or similar disclosures where applicable
– Appeal certain privacy request decisions where applicable

We will handle qualifying requests in accordance with applicable law.

To make a privacy request, contact:

privacy@cleanfixers.com

We may need to verify your identity before processing certain requests.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, tools, booking systems, payment systems, maps, or embedded services. We are not responsible for the privacy, security, or data practices of those third parties. Their own terms and privacy policies apply.

13. U.S. OPERATION

Our website is operated in the United States and is intended primarily for users in the United States. Information may be processed and stored in the United States or in other jurisdictions where our service providers operate.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, vendors, or legal obligations. When we do, we will update the “Last Updated” date above.

15. CONTACT

If you have privacy-related questions or requests, contact:

CleanFixers
Email: privacy@cleanfixers.com
Website: cleanfixers.com