Clear answers before you book.
Find quick answers about services, pricing, add-ons, booking, and general service expectations before scheduling your cleaning.
Choose the service that fits your home, review your options, and book online with clearer pricing and less guesswork.
Choosing the Right Service
Which cleaning service should I choose?
Ongoing Home Refresh is best for recurring maintenance, One-Time Cleaning is for a single-visit refresh, Deep Clean & Reset is for a structured first or seasonal reset, and Move-In / Move-Out Cleaning is for empty or nearly empty home transitions.
What’s the difference between One-Time Cleaning and Ongoing Home Refresh?
One-Time Cleaning is a single-visit service for homes that need a professional refresh without starting a recurring plan. Ongoing Home Refresh is designed for recurring maintenance through a structured 25-point system.
When should I choose Deep Clean & Reset instead?
Deep Clean & Reset is a smart starting point before Ongoing Home Refresh and a useful seasonal reset in spring or fall when your home needs more than routine maintenance.
Pricing & Booking
How is pricing determined?
Pricing is based on your home size, the type of cleaning you choose, and any add-ons selected during booking.
Do I see pricing before I book?
Yes. After you select your service, home size, and any available add-ons you choose, your booking summary shows the service price, selected add-ons, and estimated total before you continue.
How do add-ons work during booking?
After choosing the cleaning service that fits your home, you can select any available add-ons you choose and see your estimated total update during booking.
Can I book online without calling first?
Yes. CleanFixers is designed to make booking simple online. You can choose the service that fits your home, review your options, and submit your booking request without needing a phone call first.
What’s Included
Are add-ons included in the base service?
Add-ons are not included in the base service. They can be selected during booking with an eligible cleaning service when you want more detail in specific areas.
Does every service include the same level of cleaning?
No. Each CleanFixers service is built for a different home need. Ongoing Home Refresh and One-Time Cleaning follow a 25-point cleaning system, while Deep Clean & Reset and Move-In / Move-Out Cleaning follow a broader 50-point checklist.
Can I add detail in specific areas?
Yes. When available for your selected service, you can choose add-ons during booking for specific areas such as oven, refrigerator, dishes, laundry, pet hair, windows, or other detail tasks.
Do Deep Clean & Reset and Move-In / Move-Out Cleaning already include more detailed work?
Yes. Deep Clean & Reset and Move-In / Move-Out Cleaning both follow a broader 50-point checklist, so they already include more detailed work than Ongoing Home Refresh or standard One-Time Cleaning.
Add-Ons & Special Requests
Do add-ons have any service limits?
Yes. Some add-ons may include simple service limits based on safety, accessibility, item condition, or service scope. Final availability will be shown during booking where applicable.
Can I add laundry, dishes, or pet hair detail to my service?
Yes, when available for your selected service. Add-on availability may vary by service type, home condition, booking configuration, and service scope. Available add-ons and any service limits will be shown during booking.
What if I need something beyond the listed add-ons?
If your request goes beyond the listed add-ons or the base service scope, availability will depend on the type of work, the condition of the area, and booking limitations.
Can I book add-ons by themselves?
No. Add-ons must be selected with a cleaning service. Available add-ons may vary by service type and booking flow, but they are not available as stand-alone services unless CleanFixers expressly approves otherwise.
Policies, Access & Preparation
What should I do before my cleaning visit?
Please make sure your home is accessible, utilities are working, and any areas related to selected add-ons are ready before arrival. For example, cabinets should be emptied in advance if you selected Inside Cabinets, and food should be removed if you selected Inside Refrigerator.
Do I need to be home during the cleaning?
Not necessarily. As long as we have arranged access and your booking details are confirmed, your visit can still move forward.
Are there any general service limits I should know?
Yes. Some limits may apply for safety, accessibility, heavy lifting, biohazards, delicate items, and conditions outside normal residential cleaning scope. Full details are provided in our policies.
Do I need to provide access instructions in advance?
Yes. If you will not be home, please make sure entry instructions such as a code, lockbox, gate access, or other necessary details are provided before the visit so the appointment can begin smoothly.
Still deciding? Book with clarity.
Choose the service that fits your home, review your options, and book online with clear pricing and less guesswork.
Your booking summary shows the service price, selected add-ons, and estimated total before you continue.